Return & Refund Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have followed all these steps and still have not received your refund, please contact us at maisonvelle@maisonvelle.shop.

Sale Items

We want you to be fully satisfied with your purchase. Items purchased on sale are fully eligible for returns and refunds under the same standard 30-day policy as regular-priced items.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at maisonvelle@maisonvelle.shop and mail your item to our return address below.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified about your return.

Shipping Returns

To return your product, you should mail your product to the following address:

2580 Harbor View Blvd, Suite 105, Irvine, CA 92614, USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs and packaging losses are non-refundable. If you receive a refund, the cost of return shipping and packaging damage will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

Contact us at maisonvelle@maisonvelle.shop for any questions related to refunds and returns.